FAQ

Upon completion of registration you can electronically file and pay Transaction Privilege Tax (TPT), Use Tax and Withholding Tax for businesses operating in the state of Arizona.

No registration is required to make a payment for Individual Income Tax; this includes payment for Estimated Income Tax (140ES), payment for E-Filed returns (140V), payment for Extension filed (AZ 204) and an unpaid income tax liability. Back to top

Can I file my personal income taxes through this site?

No. Only tax returns for Transaction Privilege Tax (TPT), Use Tax and Withholding Tax can be filed using AZTaxes.gov. Information for filing your personal income tax is available on E-Services tab for Individual Taxpayers on http://www.azdor.gov.

How do I get started?

If your business is already licensed or registered; from www.AZTaxes.gov Businesses section, select Enroll to File and Pay Online. If your business is not licensed or registered, select License a New Business.

NOTE: To register, you are required to have an Employer Identification Number (EIN) for your business. To obtain an EIN contact the Internal Revenue Service (IRS) or you can apply online at www.irs.gov

What is NAICS?

North American Industry Classification System (NAICS) is used to classify business establishments according to their type of economic activity. You may select a NAICS code from the list made available to you during the on-line registration process.

How do I change my password?

Enter your Username then select Forget Your Password link located below the Login. You will receive an email with instruction to reset your password. Log into the site using the temporary password we sent you. Upon successful login you will be directed to change your password again. Passwords have the following requirements:

Must be at least 8 to 16 characters in length
Must contain at least one number, one letter and one special character from the 8 permitted special characters:
[email protected]#$%^&*
Password expires every 90 days; registered user will be directed to change their password when it expires

How do I contact the Arizona Department of Revenue?

You may find your answer without the need to speak with a representative by navigating through our website www.azdor.gov where you will find News and Announcements, answers to Frequently Asked Questions (FAQ), Tax Forms and Instructions, Publications and information about Audits, Business Tax, Collections, E-Services, Model City Tax Code, Property Tax, Tax Credits, Unclaimed Property and much more. Phone numbers, mailing addresses and office locations can be found using the Contact Us link on www.azdor.gov. Office hours are Monday through Friday, 8am to 5pm (MST).

How do I change my business name?

You cannot change your business name on-line. You must notify the Department of Revenue in writing by completing the Business Account Update (form 10193) and submitting it with payment for applicable fees. The update form is available in the Forms section for Transaction Privilege Tax (TPT) on www.azdor.gov.

NOTE: A change to a business name typically indicates a change in ownership which will require a new TPT license. To file for a new TPT license, complete form JT-1 (Joint Tax Application), available in the Forms section for Transaction Privilege Tax (TPT) on www.azdor.gov.

Where can I obtain tax forms on-line?

From www.azdor.gov select Forms.

If I make a change to the security user, when will the new user be able to access the account?

Changes to security users become effective within 24 hours.

Is AZTaxes compatible with special equipment used by visually impaired or hearing impaired persons?

No. AZTaxes.gov is currently not set up with these features.

How do I close my account or cancel my license?

To cancel or suspend a business license, follow one of the procedures below. These requests must be submitted by the current owner or principal corporate officer on the license.

By Return:
- On your TPT Tax Return, check the box above the Business name that states Final Return (Cancel License) and submit the return as normal.
Written Request:

Submit a written request that includes the license number, name of business, and your signature OR simply write CANCEL on the license with an effective close date and mail to:
License and Registration
AZDOR
1600 W Monroe
Phoenix, AZ 85038

Online:

If you already have an account with AZTaxes.gov, you can use the Business Account Update features to close/cancel your account/license. Select the Account Update button located on the Business Details page of your business. Then, select the Close Account(s) button and follow the instructions to complete the request.

Tax Return and License Application Information

Why can't I view my Individual Income Tax return on AZTaxes?

Only tax returns for Transaction Privilege Tax (TPT), Use Tax and Withholding Tax can be filed or viewed using AZTaxes.

Can I submit a filing extension request on-line for Individual Income Tax?

No. However, if you have an approved federal extension from the Internal Revenue Service, you do not need to file an extension with Arizona. Instead, when preparing your Arizona individual income tax return be sure to check box 82F Filing Under Extension located on the upper half of the form.

NOTE: To avoid penalty you must pay 90% of the tax liability by the original due date of April 15. You can make an extension payment online by using the Make a Payment option on www.aztaxes.gov. For Payment Type select 204, for proper application of your extension payment.

What are the Unemployment Tax Rates?

Unemployment Insurance Tax Rate calculation is available on the Arizona Department of Economic Security website. For the tax rate calculation, to apply for an Arizona Unemployment Account Number, or to file and pay your unemployment tax and wage report, go to www.azdor.gov.

What are the Withholding Tax Rates?

Withholding rates are subject to change and the rates vary for Individual Income tax. To determine what the correct withholding tax rate is for the tax period you need, go to the www.azdor.gov site and follow these steps:

Click on Forms
From the Tax Category drop-down menu, select Withholding
Scroll down and select Arizona Form A-4 for Employee’s Arizona Withholding Election
Complete the form and submit it to your employer or your employer’s payroll department.

Where can I find tax rates for Individual Income Tax?

Tax rates are based upon your taxable income and your filing status. Tax rate tables are available on www.azdor.gov. Follow these steps:

Click on Forms
Select Individual Income Tax
Scroll down and select Optional Tax Tables or you can use Tax X and Tables, for the tax year of the corresponding Arizona Form you are filing.

Can I amend my TPT-1 return on-line?

It depends. TPT returns for filing periods of June 2016 and forward may be amended. Any TPT returns for periods May 2016 and prior must be amended via the paper TPT-1.

How do I amend my TPT-1 return?

To amend you must use the TPT-1 paper form and under Part I, Taxpayer Information, place a checkmark in the Amended Return box. This process is used to amend returns that were filed for any previous reporting periods. Refer to the TPT-1 instructions for information about completing the form and how to report changes.

Do I need to submit an application to report Arizona withholding taxes?

Yes. If your business is already licensed or registered; from www.aztaxes.gov Businesses section, select Enroll to File and Pay Online. If your business is not licensed or registered, select License a New Business.

What tax periods can I electronically file and pay through AZTaxes?

Typically you can file and pay a current tax period and any prior tax period that dates back at least ten years. When logged into your AZTaxes account and after selecting the business, select File. In the Year field, click on the drop-down menu. There you will see all of the tax years you are able to file electronically. Immediately after filing a tax return, you will be able to make a payment for the same tax period.

Am I still required to submit an A1-WP form if I send my payment electronically?

No. You do not need to submit a paper A1-WP. It is submitted automatically with your electronic payment.

How can I pay the penalty?

Each form has a line for entering the amount of the penalty. The amount can be remitted with the return. Payment cannot be remitted through the AZTaxes. Specific information about the penalties is available in the instructions for each Information Return.

I made a mistake on my license application. How can I correct this?

Send a letter of explanation and request the change. Send the letter to:

License And Registration
Arizona Dept. of Revenue
1600 W. Monroe
Phoenix, AZ 85007

How long does it take to receive my license?

Once you register online on AZTaxes.gov and submit the required signature document, or you send your application by mail, your license will be mailed to you within four to six weeks. Any applicable fees should be submitted with the signature document.

If you wish, you may visit one of our office locations and complete a JT-1 application in person, pay the fees and receive your license. Our offices close at 5:00pm and it will take some time to process your application. Therefore, we encourage you to arrive at least 45 minutes prior to closing.

How can I change my filing frequency?

Transaction Privilege Tax (TPT) is due and payable monthly. A taxpayer who has an annual liability of taxes between $2,000 and $8,000 may pay such taxes on a quarterly basis. Any taxpayer whose estimated annual liability for taxes is $2,000 or less may pay such taxes on an annual basis. If your annual liability exceeds $8,000 you must file and pay on a monthly basis.

If you are currently filing quarterly or annually and you wish to change your filing frequency to monthly, please complete the Business Account Update form or contact License and Registration at (602) 255-3381. Only current owner or officers listed on the license can make this request.

This function is not currently available on AZTaxes

What are the year-end 1099 reporting requirements?

Employers must file the State copies of the federal Forms W-2, W-2C, W-2G and 1099-R as part of the reconciliation required for Arizona Forms A1-APR and A1-R.

How do I apply for an Employer Identification Number (EIN)?

The EIN may only be obtained through the Internal Revenue Service (IRS). You can reach the IRS by phone at 1-800-829-1040 or you can apply for a federal EIN on-line through their web site at www.irs.gov

Can I print a copy of my electronically filed return?

Only business returns electronically filed for registered Transaction Privilege Tax and Withholding accounts on www.AZTaxes.gov can be viewed and printed. Follow these steps to view and print your e-filed return:

For returns filed prior to June 2016:

Sign in to your account on AZTaxes.gov and click on Messages in the menu to the left.
Under category column Date, look for the tax period end date you want to view/print.
On the same line and to the left under Subject, click on the hyperlink your recently filed Transaction Privilege and Use Tax Return.

For returns filed on or after June 2016:

Sign in to your account and click on E-Filed TPT Return History in the menu to the left.
Using the Period Begin Date and the Period End Date columns, locate the return you are requesting to print.
Click on the View link next to the appropriate return.

Note: Only recent returns are available for printing; older returns are archived. Contact Customer Care for copies of returns not listed in your Messages.

Payments, Refunds & Fees

Can I pay my tax liability electronically?

Yes. Registered business users can make electronic payment of Transaction Privilege Tax (TPT), Use Taxes, Withholding Taxes, tax liabilities as well as pre-payments.

Registration is not required for persons who want to make Individual Income tax payments for their Estimated Tax Payment, Payment of tax for E-Filed returns, Extension Payment and Tax Liability Payment. Use the Make a Payment link on the homepage of www.aztaxes.gov.

Can I make corporate estimated tax payment on AZTaxes?

Yes. You must enroll to make payments electronically using AZTaxes.gov. Use the Enroll to File and Pay link located on the homepage of www.aztaxes.gov

Upon receiving your Username and Password, you can then sign in to your corporate account and select Pay, then select Corporate Payment from the menu.

Can I make a corporate extension payment on AZTaxes?

Yes. You must enroll to make payments electronically using AZTaxes.gov. Use the Enroll to File and Pay link located on the homepage of www.aztaxes.gov

Upon receiving your Username and Password, you can then sign in to your corporate account and select “Pay”, then “Corporate Payment” from the menu.

How can I make my Individual Income Tax estimated tax payments electronically?

Use the Make a Payment link on the homepage of www.aztaxes.gov. Note: if you make a timely estimated or extension payment online, you do not need to file a form.

Can I pay my Individual Income Tax extension payment electronically?

Yes. Use the Make a Payment link on the homepage of www.aztaxes.gov. Note: if you make a timely estimated or extension payment online, you do not need to file a form

Can I arrange a payment agreement or a payment plan electronically?

To make payment arrangements, please contact our Collections section at 602-542-5551. Any Revenue Officer can assist you.

Can I pay my individual income tax using a credit card?

Yes. Individual Income Tax users can use the Make a Payment link on the homepage of www.aztaxes.gov. Then select the Credit Card option when making an electronic payment. (Please note: There is a fee associated with any payments made via a card.)

What credit cards are accepted?

You can pay your taxes with an American Express, Discover, Visa, or MasterCard credit card, or with a Visa or MasterCard branded debit card.

What is the fee for using a credit card to pay on AZTaxes.gov?

There is a 2.35% convenience fee to make a tax payment will apply to the following cards: American Express, Discover, Visa, MasterCard credit card, Visa branded Corporate debit card, MasterCard debit card.

A $3.50 convenience fee to make a tax payment will apply to the following cards: Visa branded Consumer debit card.

Note: To determine if you have a Visa Corporate debit card or a Visa Consumer branded debit card, please contact your financial institution that issued the card.

How can I pay using an E-Check (electronic check)?

When using the Make a Payment option on AZTaxes.gov, you will be given an option to pay by e-check.
Note: For correct application of your payment you must be sure to use the correct routing and transit and bank account number for your payment. If any part of these numbers is incorrect or missing, your payment will be returned and you will be assessed a Return Check Fee of $50 for the transaction.

Why do I have to enter bank routing and checking account information every time I want to make a payment?

AZTaxes.gov does not retain the bank routing and account information entered. If you wish to store your routing and account numbers on AZTaxes, you must complete an Automated Clearing House (ACH) Debit Registration. To register you must:

Login to your business account
From your Business Registration menu option, select ACH Debit
Complete the EFT ACH Debit Registration page. Enter all of the required information and mark all the applicable boxes/circles.

Note: This ACH Debit option is only available to business customers.

How do I change my bank account number for my ACH Debit payment on AZTaxes?

To change your stored bank account number on AZTaxes, you must complete another Automated Clearing House (ACH) Debit Registration:

Login to your business account
From your Business Registration menu option, select ACH Debit
Complete the EFT ACH Debit Registration page. Enter all of the required information and mark all the applicable boxes/circles.

Note: This ACH Debit option is only available to business customers.

How do I change my bank account number for my electronic payment on AZTaxes?

To change your stored routing or account numbers on AZTaxes, you must complete another Automated Clearing House (ACH) Debit Registration. To register you must:

Login to your business account
From your Business Registration menu option, select ACH Debit
Complete the EFT ACH Debit Registration page. Enter all of the required information and mark all the applicable boxes/circles.

Note: This ACH Debit option is only available to business customers.

After I submit a payment, how long does it take to remove the amount requested from my bank account?

Generally, it takes two days for a payment to clear your bank account once it has been initiated on www.aztaxes.gov

Why didn't my payment come out of my account on the date I entered it?

Check your payment confirmation that you received after making your payment; the Submitted Date will provide the date and time you submitted the payment. The Settlement Date is the date you selected for the amount to be deducted from your bank account.

Note: If the payment was submitted after the designated time or deadline for timely receipt on that date, the payment will post the business day following the settlement date.

How long does it take for my payment to be reflected on my AZTaxes Account Balance?

Immediately upon making the payment, you will be able to see the transaction on the Payment History page. Under the Payment Locator # column, the status will be Pending. This status will remain until the payment has been presented to the bank. Once payment has cleared the bank, the status of the payment will change to Processed.

Note: Depending on the date of withdrawal (settlement date) you set for your payment, there may be a delay of up to three days before it is reflected in your AZTaxes Account Balance.

Can I view my electronic payments in AZTaxes?

Registered users can view their payment by selecting the Payment History option. It contains detailed information about all payments you’ve made on AZTaxes.gov. To access the Payment History page:

Log into AZTaxes.gov
Select the business for which you want to see payment details.
On the left menu, choose Pay

I mailed in a payment. Will I be able to view the payment on-line?

Payment history is available on-line for registered Transaction Privilege and Use Tax, Withholding Tax and Corporate Tax accounts only.

Can I make semi-weekly withholding payments on AZTaxes?

At this time, AZTaxes.gov does not offer semi-weekly as a payment option; however, you can enter specific dates for these payments which accomplishes the same purpose. This payment option may be available in the future.

How do I file and pay my Unemployment Tax?

For instructions about your Arizona Unemployment Insurance, see the Arizona Department of Economic Security web site.

How can I check the status of my Individual Income Tax Refund?

Click on the Where’s My Refund link on the homepage of www.aztaxes.gov.

Can I get a confirmation that my license fee has been received?

When logged in, select, History, then Payment History. A breakdown of all payments will be listed

How are fees assessed for TPT on an AZTaxes account?

A late filed return is assessed a late filing penalty of 4.5% (four and one-half percent) of the tax required to be shown on the return for each month or a fraction of a month the return is late. There is a minimum of $25 and a maximum 25% of the tax due or $100, per return, whichever is greater.

A late payment is assessed a late payment penalty of .5% (one-half of one percent) of the tax due per month or fraction of a month during which the failure continues, up to a maximum of 10% (ten percent).

How are fees assessed for Withholding on an AZTaxes account?

Withholding: A late filed return is assessed a late filing penalty of 4.5% (four and one-half percent) of the tax due per month or any fraction of a month that elapses between the due date of the return and the date it is filed, up to a maximum of 25% (twenty-five percent).

A late payment is assessed a late payment penalty of .5% (one-half of one percent) of the tax due per month or fraction of a month during which the failure continues, up to a maximum of 10% (ten percent).

The maximum total of these two penalties cannot exceed 25% (twenty-five percent).

I received a temporary confirmation number for my tax payment. Can I cancel? How do I do that?

Payments can be canceled until 5:00pm Mountain Standard Time (MST) on the business day prior to the requested withdrawal date. Payments that can be canceled include payments made through E-Filed returns and payments made on AZTaxes.gov.

There are two ways to cancel your payment:

Business Tax Payments: Sign in to your account on AZTaxes.gov. Go to History then Payment History. Next to the payment will be a cancellation box. Check the box and click Submit. You will receive a confirmation number for the cancellation. Be sure to print the cancellation confirmation for your records
Individual Tax Payments: Use the Cancel a Payment link link on the homepage of www.aztaxes.gov. Select your Payment Type, enter your confirmation number and payment amount and click Cancel Payment. You will receive notification that the payment has been cancelled. Print the cancellation confirmation page for your records.

How do I enroll in the Electronic Funds Transfer (EFT) program?

The link Enroll to File and Pay Online is located under the Business category of www.aztaxes.gov homepage.

Can I pay using the ACH Debit option?

Yes. You must first register to file and pay online. After you have registered and received your Username and Password, sign in to your account and select ACH Debit from your Business Registration menu.

Can I pay my business taxes using a credit card?

Yes. TPT, Withholding and Corporate tax payments can be made through AZTaxes. (Please Note: This requires a user account that is linked to a business. Licensing fees cannot be paid via any card type. There is a fee associated with any payments made via a card.)

You can also make a TPT credit card payment without logging into AZTaxes by clicking the link "Make a Transaction Privilege/Use Tax Payment" under the Quick Links Menu.

Can I pay my business taxes without an AZTaxes user account?

You can pay TPT tax payments with a credit card by clicking the link "Make a Transaction Privilege/Use Tax Payment" under the Quick Links Menu. You will need to know your license number and your mailing zip code. Please note: Only registered business user can make an E-Check payment.

Withholding and Corporate tax payments can only be made by registered business users.

Can I change the amount of my electronic payment?

No, you cannot change the amount of an electronic payment

Why was I assessed a Return Check Fee for my electronic payment?

Return Check Fees are assessed for handling your payment when it is rejected by the bank. Examples of rejection reasons are: non-sufficient funds, account is closed, incorrect routing and transit number, incorrect account number, or the bank indicated is unable to locate the account indicated.

Can I have my individual income tax overpayment direct deposited?

You can have your overpayment direct deposited into a checking or savings account. See the Arizona tax form instructions for direct deposit.

Note: Direct deposit cannot be made to a foreign account. Instead, a refund will be issued in the form of a check.

Form 1099-G

What is a Form 1099-G?

The Arizona Department of Revenue is required by federal law to issue this form to you as an informational statement for your records. Form 1099-G reports the amount of refunds, credits, or offsets from your state income tax we paid to you in a tax year. This amount may be taxable to you. We also provided the Form 1099-G information to the Internal Revenue Service (IRS).
We will provide you a Form 1099-G if:

you itemized deductions on your federal Form 1040, Schedule A, for a tax year and
your Arizona income tax payments for the tax year exceeded your actual tax liability (e.g., you received a refund, applied your overpayment against your estimated tax obligation, or your overpayment was used to pay another tax liability, applied to a debt owed another state agency or applied to a voluntary contribution on your tax return).

If you meet these criteria, you will receive a Form 1099-G for the year in which the overpayment was refunded or applied.
Note: Form 1099-G statements for Unemployment Insurance Benefits are not issued by the Department of Revenue. They are issued by the Department of Economic Security.

What is Form 1099-G used for? Do I need to pay the amount shown?

The Form 1099-G reports the income you received from the department during the prior calendar year. It is not a bill, and you should not send any type of payment in response to the statement. If a professional preparer handles your taxes, you should give this statement to the preparer, along with your other tax information, such as W-2s. If you prepare your own taxes, you should review the federal return instructions for reporting state tax refunds, or visit the IRS web site www.irs.gov for more information.

Why would I have to report my refund as income?

In calculating itemized deductions on your federal tax return, you are allowed to deduct state income taxes paid during the year. Most individuals deduct the amount of income tax withheld, as shown on Form W-2, plus any Arizona estimated tax payments they made during the year. Since this deduction reduces federal taxable income, if any part of the state tax deducted on the federal return is later refunded, that amount has to be reported as taxable income for the year in which the refund is issued.
Example: An individual deducted $5,000 in Arizona income tax on his federal income tax return for 2016, based on the Arizona withholding amount from his W-2. When he filed his Arizona income tax return in April 2017 for tax year 2016, he found that he was entitled to Arizona state income tax refund of $1,000. He received the refund in 2017. This means that he actually paid only $4,000 in Arizona state income taxes for 2016, rather than the $5,000 he claimed. Therefore, the individual will be required to report the difference of $1,000 (the amount of his refund) on his federal return for 2017.

Why didn’t I receive a Form 1099-G in the mail?

The Arizona Department of Revenue is now making Form 1099-G available online at www.aztaxes.gov. Beginning with the 2017 form available in 2018, the department will no longer automatically mail the Form 1099-G. This change will save Arizona in printing and mailing costs each year, in addition to keeping sensitive information from being mailed to old addresses and allowing a person to access and download their form as soon as it’s available. If you do not have a computer or cannot access the internet you can Contact Us to request a copy of your Form 1099-G.
Note: Form 1099-G Statements for Unemployment Insurance Benefits are not issued by the Department of Revenue. They are issued by the Department of Economic Security.

Why is the amount reported on Form 1099-G different from the actual amount of the Arizona Individual Income Tax Refund I received?

The difference in the amount may be due to one or more of the following:

Part of your overpayment was offset for other liabilities such as tax, penalties, and interest.
You requested a portion of your overpayment to be credited towards your future estimated tax payments.
Part of your overpayment was applied to a debt owed to another state agency, the IRS, or to satisfy a court order.
You requested a portion of your overpayment be paid as a Voluntary Gift on your Arizona Individual Income Tax Return.
The 1099-G does not include any interest you may have been paid.

Can I view my Form 1099-G online?

Yes, go to www.aztaxes.gov. You will need your last name, Social Security Number (SSN)/Individual Tax Identification Number (ITIN) and ZIP code. If you were married and filed a joint return in the prior year, use the last name and SSN/ITIN of the spouse that was listed first on the prior year Arizona Individual Income Tax Return. You can also print or save a copy for your records.

The Form 1099-G is correct; you must still report the overpayment as income. If the department applied your refund to another balance that does not change the fact that you had an overpayment for the year on your tax return. Even though you did not actually receive a check, an overpayment transaction took place, and you are subject to the same federal reporting requirements as if you had received a refund check.

I did show an overpayment on my Arizona return that I filed last year, but I had the money applied as a credit to next year’s return. Since I didnot get a refund, do I still have to report this?

Yes, you must report the overpayment applied as a credit the same way you would report a refund. Both refunds and credits are considered overpayment transactions. If you applied the overpayment to another tax year that does not change the fact that you had an overpayment for the year on your tax return. Even though you did not actually receive a check, an overpayment transaction took place, and you are subject to the same federal reporting requirements as if you had received a refund check.

This statement says the refund was issued for 2015. Why should I have to report that now? Why was a 2015 refund issued last year?

Our records show that a refund for 2015 was issued on your account last year and that you may have claimed itemized deductions for 2015. Since the refund was issued during 2017, the income would be reported on your 2017 federal return. If you do not have a record of receiving a refund for 2015, please Contact Us for an explanation.

Federal law requires the department to report the actual refund or credit amount. Therefore, your Form 1099-G is correct as issued. For information on how to report the income and deduct your payment on your federal return, contact the IRS, or visit their website at www.irs.gov .

My Form 1099-G shows the refund was issued for tax year 2015. I already reported that refund on my 2016 federal return. What should I do?

The department is required to report a refund transaction in the year it occurs. Since your 2015 refund was issued in 2017, we cannot issue a Form 1099-G as if the transaction took place in 2016. You should contact the IRS, or visit www.irs.gov to determine what action you should take to correct the reporting error.

Will the department continue to mail my Form 1099-INT?

Yes, the department will continue to mail a paper Form 1099-INT, Interest Income, annually to any individual who received $600.00 or more in interest paid on a tax refund. Form 1099-INT information is not currently available online.

I have checked my records and I am sure the Form 1099-G is incorrect. What should I do?

Contact Us to request a correction. Be sure to provide your last name and Social Security Number, and explain why you believe the form is incorrect.

Technical Information

What information do I need to have available when contacting Arizona Department of Revenue?

AZTaxes Username
Your computer's operating system name and version
Your computer's browser name and version
If the problem is related to viewing or printing PDFs from the site, please provide the version of Adobe Acrobat Reader that is installed on your computer.
For data issues, your taxpayer ID and the business license number for any businesses concerned
See the Troubleshooting section of this FAQ for instructions on locating this information.

What browsers are supported for AZTaxes.gov?

The following browsers are recommended for best performance of this site:

Microsoft Internet Explorer version 6.0 to 10.0 and Firefox 2.0 or later on Windows
For Macintosh; Firefox version 2.0 or later

If you are having technical difficulties, please check your browser to ensure that you are using one that is compatible with this site. Unfortunately, the Department of Revenue will not be able to assist you with issues regarding unsupported browsers.

What is a pop-up blocker and what is its purpose?

Pop-ups are small windows that open on a web page that usually contain advertising or links to other web pages. A pop-up blocker is any software application that disables these pop-up advertisement windows that you see while using a Web browser.

How do I disable a pop-up blocker?

Please consult the documentation or online help that came with your particular pop-up blocker application for instructions on how to disable/uninstall it.

What is a firewall and what is its purpose?

A firewall is a system that prevents unauthorized access to or from a private PC or system. Firewalls are frequently used to prevent unauthorized Internet users from gaining access to private networks connected to the Internet, especially intranets within a private system. All messages entering or leaving a private system or PC pass through this firewall which examines each of these messages and blocks any that do not meet specified security criteria. Firewalls may be hardware based, such as a router, or software based, such as ZoneAlarm or BlackIce.

How do I change a firewall?

Firewall technology is purchased with a specific end result in mind. If your firewall is not performing as expected or needed, another version may be more appropriate. You may also want to look at the documentation that came with your application for specific instructions.

What is a SPAM blocker and what is its purpose?

SPAM is the electronic equivalent of junk mail. Some even include unwanted e-mail in this category. SPAM is generally any e-mail advertising for a product that is sent through mailing lists or newsgroups. A SPAM blocker is any software or application that attempts to reduce or eliminate spam based on criteria set by the user.

How do I remove a SPAM blocker?

You can disable or uninstall a SPAM blocker if it is not performing as expected. See your product documentation for additional information on using your particular application.

How do I know if I have Adobe Acrobat?

Adobe Acrobat Reader is free software that can be loaded on your PC. You will know if it is part of your software if the icon is present on the desktop, or if Acrobat Reader is listed in your Program list. For Windows applications, click Start > All Programs to see the list of programs installed on your PC.

How do I know which version of Adobe Acrobat I have?

If you can find Adobe Acrobat in your program list, the version will be indicated at the end of the product name (for example, Adobe Reader 6.0). You may also open the program and click Help/About on the menu to find the version number.

How do I upgrade the version of Adobe Acrobat that I have?

Free upgrades to Adobe software are available in numerous locations on AZTaxes. On those pages where documents are available, a link is provided to obtain this upgrade: download Acrobat Reader.

How do I know what version of Windows is on my PC?

Open the Control Panel and click on Help/About to see what version of Windows you have.

How can I tell if AZTaxes is a secure system?

Once you have logged into the AZTaxes.gov site, you will see a little padlock in the lower right-hand corner of your screen. This indicates that you are within the secure firewall. The site is protected by 128-bit encryption and a secure socket layer.

What is a download?

A download is the movement of data from a main source (such as the AZDOR network) to a peripheral device (such as your PC). When software, like Adobe Acrobat, is installed from the Adobe website, this is referred to as a download. In this case, your PC is the peripheral device. In addition to software, files, documents, spreadsheets, pictures, and other data can be downloaded from web sites or web servers.

What is a "cookie" and how is it used?

A cookie is a small file that saves information on your computer that often makes visiting a site easier by providing information to the site on subsequent visits. Cookies allow custom configuration of sites and save password and access information. For example, instead of seeing a generic welcome page on a website each time you visit it, you might see a welcome page with your name on it. Most are not harmful and provide a nice convenience.

If Internet Explorer is the most compatible browser for AZTaxes, how do I get a version of it to use?

Please use the following link to download the Internet Explorer browser: Internet Explorer Downloads.

Why do I have to wait 30 minutes to reenter my password?

AZTaxes gives you several opportunities to type in the correct combination of Username and Password on the Login page before you are locked out of the system. This protects the system from unauthorized browsing. If no limits existed on accessing the system, anyone with sufficient time could break into the system and access confidential taxpayer data. The waiting period provides an additional layer of protection that reduces the possibility of unauthorized disclosure of your restricted data.

Troubleshooting

User PIN or password is invalid.

Confirm that the Username and Password are type correctly:

Your Username is the e-mail address you used to register with AZTaxes.gov Passwords are case sensitive, so confirm the CAPS LOCK key is not activated on your keyboard and that you are type your password with the correct capitalization.

If you are sure you are using a valid Username and Password but you are still unable to log in, try clicking the Password Reset link below the Login button to reset your password. You will receive an e-mail with your new temporary password and will be asked to change it when you log back into the site. If you are still unable to log into the site, please contact the Back to Top

User PIN is not properly configured.

Confirm that you are logging in with a valid Username. Your Username is the e-mail address you used to register with AZTaxes.gov.

If you are sure you are using a valid Username and Password but are still unable to log in, you may be temporarily locked out of the site. When three unsuccessful attempts to log in to the site have been recorded, the User PIN is locked out for a period of 30 minutes. Please wait 30 minutes before attempting to log in again. If you are still unable to log in to the site, please contact the Department of Revenue.

Why can't I view/print my returns in AZTaxes?

Several things may prevent PDFs from downloading and displaying on your PC. Please try the following:

Ensure that your computer has Adobe Acrobat Reader version 5.0 or later installed. If you have an earlier version, please download and install the latest version of Acrobat Reader from the Adobe product site.
Change your browser's security settings to allow pop-up windows or temporarily disable any pop-up blocker software you may have running while browsing the AZTaxes.gov site.
If you have a firewall on your network or a software firewall installed on your computer, configure it to allow downloads from the AZTaxes.gov domain.
If the PDF is only displaying on half of the page with the other half displaying "View Form Please wait while your request is being processed", you will need to open the Adobe Reader application and, depending on the version, uncheck the Display PDF in Browser field:

For Version 5.0, click Edit > Preferences > General, then Options. Uncheck Display PDF in Browser.
For Version 5.1, click Edit > Preferences, then Options. Uncheck Display PDF in Browser
For Version 6.0 or 7.0, click Edit > Preferences, then Internet. Uncheck Display PDF in Browser.

Why is the license number drop down blank when I try to file a TPT return?

If your license number drop down is blank, please contact Customer Care.

Why haven’t I received my Username and Password for AZTaxes?

To ensure that you receive your Username and Password for AZTaxes, change your browser’s security settings to allow pop-up windows or temporarily disable any pop-up blocker software you may have running while browsing the AZTaxes.gov site.

If you have a firewall installed on your computer, configure it to allow downloads from the AZTaxes.gov domain. If, after making these modifications, you still have not received your Username and Password, please contact Customer Care.

Why can't I download?

In many cases, downloads require a specific amount of memory for storage or, in the case of software, a sufficiently fast processor, to function as expected. If you cannot download a specific item, check to see if your system is compatible with the item you are downloading. In most cases, system requirements are stated at the beginning of the download process. In addition, firewalls may block downloads in some cases. Also, if the Internet Explorer security settings are configured to High Security, this may block some downloads.

TPT Rate Look Up

What is the Arizona Transaction Privilege & Use Tax Rate Look Up Tool?

The Arizona Transaction Privilege and Use Tax Rate Lookup Tool can be used to find the transaction privilege tax rates for any location within the State of Arizona.

How can I access the rate for my transaction?

Enter your address to find your jurisdiction. Then select a category to find your corresponding transaction privilege and use tax rate(s) imposed by the Arizona state/county/reservation and city.

What happens when an exact address is not located?

When the exact address is not located, the closest approximated point will be displayed on the Map. Then, you can manually pin the location.

What if I do not have the exact location address?

If you do not know your address or have a rural address, use the Map Locator link to find your location.

Is there a mobile application available?

Not at this time.

Which Browsers support this tool?

Internet Explorer, Chrome and Firefox.

How do I use Google Maps?

Google maps allows users to search for locations.
Google Maps includes a “pin” tool.
The location can be changed by clicking on a map or dropping the “pin” at a certain location.
There is a “pan” option for navigation.
To navigate through the map, select one of the pan options to navigate North, South, West and East on the map.
Use the + and – icons on the left side of the map to zoom your location. Either click the + icon, click the – icon or use the slider option to zoom. Additional information can be found on the Google Maps Support Page.
https://support.google.com/maps/?hl=en#topic=3092425"